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Shipping Policy

  • DOMESTIC SHIPMENTS

We offer free shipping in the U.S. on orders over $49. If your order is under $49, we simply pass the exact shipping rate we have onto you! 

We can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. We pass the items off to a third party logistics carrier, that being USPS or DHL. We can’t be accountable for the mistakes or errors of a third-party.

For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.

If shipping insurance is opted out of, we, unfortunately, can’t do anything to further assist you.

  • INTERNATIONAL SHIPMENTS

We offer free international shipping to 38 countries around the world. Expect the following delivery windows:

Latvia, Lithuania, Estonia, New Zealand – 10 – 25 business days

Australia, Israel – 10 – 20 business days

EU, Thailand – 5 – 15 business days

Singapore, Taiwan, Hong Kong – 5 – 10 business days

Canada – 4 – 9 business days

 

If you have any further questions, please reach out to us at hello@diviofficial.com and we will be more than happy to assist you!

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